FAQ & Help Center

Setting up your DiagnoX device is simple. First, charge the device using the included wireless charger for at least 2 hours. Download the DiagnoX app from the App Store or Google Play. Open the app and follow the guided setup process to pair your device via Bluetooth. The app will walk you through calibration and initial configuration.

Your Complete Kit includes: DiagnoX monitoring device, wireless charging station, USB-C cable, quick start guide, warranty card, and access to the premium mobile app for one year. All items come in a premium carrying case.

DiagnoX is designed as a wellness device for personal glucose monitoring. While no prescription is required for purchase, we recommend consulting with your healthcare provider before making any changes to your diabetes management routine.

DiagnoX achieves 98.5% clinical accuracy, meeting and exceeding FDA standards for glucose monitoring devices. Our technology has been validated in multiple clinical trials with over 10,000 participants. Results are typically within ±15% or ±15 mg/dL of laboratory reference values.

DiagnoX is designed for flexible monitoring. You can take readings as often as needed without pain or cost per test. Many users check 4-6 times daily, including before meals and at bedtime. The device can take unlimited readings throughout the day.

DiagnoX is optimized for finger measurements for the most accurate readings. The device should be placed on the fingertip for best results. Do not use on other body parts as this may affect accuracy.

Ensure your finger is clean and dry before measurement. Avoid taking readings immediately after washing hands, applying lotion, or if your hands are very cold. Nail polish or artificial nails may interfere with readings. The device works best at room temperature.

Ensure Bluetooth is enabled on your phone and the device is charged. Try restarting both the app and your phone. If issues persist, reset the device by holding the power button for 10 seconds, then try pairing again. Make sure you're within 10 feet of the device.

DiagnoX provides up to 12 hours of active monitoring on a single charge. With typical use (4-6 readings per day), the battery can last 3-5 days. The device automatically enters sleep mode when not in use to conserve battery.

Wipe the device with a soft, slightly damp cloth. Do not submerge in water or use harsh chemicals. The sensor area can be cleaned with a dry cotton swab. Avoid getting moisture in the charging port.

First, ensure the device is charged. Try restarting by holding the power button for 10 seconds. Check for app updates. If problems persist, contact our support team at support@diagnox.com or use the in-app help feature. Your device is covered by a 2-year warranty.

All data is encrypted and stored securely in HIPAA-compliant cloud servers. You own your data and can export or delete it at any time. We never share personal health information with third parties without your explicit consent.

Yes! The DiagnoX app generates comprehensive PDF reports that you can easily email to your healthcare provider. Reports include glucose trends, patterns, and statistics over any time period you choose.

Your data is safely backed up to the cloud. Simply download the app on a new device and log in with your account credentials to restore all your historical data and settings.