Warranty Information

Your DiagnoX device is protected by our comprehensive warranty program. Learn about coverage, registration, and how to make claims.

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Warranty Period

2 Years

Full coverage from purchase date

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Global Coverage

Worldwide

Valid in all countries

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Response Time

24 Hours

Initial response guarantee

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Replacement

Express

Fast replacement service

Warranty Coverage Details

Comprehensive protection for your DiagnoX device

What's Covered:

  • Manufacturing defects in materials and workmanship
  • Device hardware malfunctions
  • Optical sensor failures
  • Battery performance issues (below 80% capacity)
  • Charging port defects
  • Software bugs and compatibility issues
  • Wireless connectivity problems
  • Display malfunctions

What's NOT Covered:

  • Physical damage from drops, impacts, or accidents
  • Water damage or liquid exposure
  • Damage from unauthorized repairs or modifications
  • Normal wear and tear (scratches, scuffs)
  • Damage from misuse or abuse
  • Lost or stolen devices
  • Consumable items (charging cables after 6 months)
  • Damage from extreme temperatures or environments
Extended Warranty: Additional warranty coverage and accidental damage protection plans are available for purchase within 30 days of your original purchase.

Warranty Registration

Register your device to activate warranty coverage

Important: You must register your device within 30 days of purchase to activate warranty coverage. Registration is free and takes less than 5 minutes.

Register Your DiagnoX Device

Making a Warranty Claim

Simple process to get your device repaired or replaced

Claim Process:

Step Action Timeline
1. Contact Reach out via phone, email, or online form Immediate
2. Diagnosis Our team will troubleshoot the issue with you Within 24 hours
3. Approval Warranty claim approved and RMA number issued 1-2 business days
4. Shipping We send prepaid shipping label Same day as approval
5. Repair/Replace Device repaired or replaced at our facility 3-5 business days
6. Return Repaired/replacement device shipped back 1-2 business days
Express Replacement: For critical issues, we offer express replacement where we ship a new device immediately and you return the defective one afterward.

Required Information for Claims:

  • Device serial number
  • Proof of purchase (receipt or order confirmation)
  • Detailed description of the problem
  • Steps you've already tried to resolve the issue
  • Your contact information and shipping address

International Warranty

Global coverage and regional support

Your DiagnoX warranty is valid worldwide. However, repair and replacement procedures may vary by region:

Region Service Center Response Time
North America United States (Primary) 1-2 days
Europe Germany, United Kingdom 2-3 days
Asia Pacific Japan, Singapore 3-5 days
Other Regions Centralized (USA) 5-7 days
Note: Customs and import duties may apply for international warranty services. DiagnoX covers shipping costs but not customs fees.

Need Warranty Support?

Our dedicated warranty team is ready to help you with any issues or questions.

📞 Phone Support

+1 (555) WARRANTY
(+1-555-927-7268)

Mon-Fri: 8AM-8PM EST
Sat-Sun: 9AM-5PM EST

📧 Email Support

warranty@diagnox.com

24-hour response guarantee

💬 Live Chat

Available on our website

Real-time assistance
Mon-Fri: 9AM-6PM EST

📋 Online Form

Submit warranty claim online

Fastest processing
24/7 availability