Terms of Service

By purchasing, downloading, installing, or using DiagnoX products and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

Who May Use DiagnoX

• Adults (18+): May use DiagnoX independently with full account control
• Minors (13-17): May use with parental consent and supervision
• Children (Under 13): Require parental account setup and management
• Healthcare Providers: May access patient data with explicit patient consent

Agreement Scope

These Terms apply to:

• DiagnoX glucose monitoring device
• DiagnoX mobile applications (iOS and Android)
• DiagnoX web portal and online services
• Customer support and warranty services
• All related software, firmware, and updates

Changes to Terms

We may update these Terms periodically. Material changes will be communicated via:

• Email notification to registered users
• In-app notifications
• Website announcements
• 30-day advance notice for significant changes

DiagnoX provides non-invasive glucose monitoring technology designed to help individuals with diabetes manage their condition more effectively.

Core Services

• Glucose Monitoring: Non-invasive blood glucose measurement using optical sensor technology
• Data Analytics: Trend analysis, pattern recognition, and personalized insights
• Mobile Application: Comprehensive diabetes management platform
• Cloud Services: Secure data storage, synchronization, and backup
• Reporting: Health reports for personal use and healthcare provider sharing
• Support Services: Customer support, warranty, and technical assistance

Service Availability

• Services are available 24/7, subject to maintenance windows
• Planned maintenance will be announced in advance
• Emergency maintenance may occur without notice
• Service availability may vary by geographic location

Software Updates

• Automatic updates ensure optimal performance and security
• Critical updates may be required for continued service access
• Users will be notified of significant feature changes
• Legacy software versions have limited support periods

DiagnoX is a medical device intended for glucose monitoring by individuals with diabetes. Important medical disclaimers apply to its use.

Intended Use

• Personal glucose monitoring for individuals with diagnosed diabetes
• Trend analysis and pattern identification
• Supporting diabetes self-management
• Complementing traditional glucose monitoring methods

NOT Intended For

• Diagnosing diabetes or pre-diabetes
• Making treatment decisions without healthcare provider consultation
• Emergency medical situations requiring immediate intervention
• Replacing laboratory-grade glucose testing when required
• Use by individuals without diagnosed diabetes (unless approved by physician)

When to Seek Medical Care

Contact your healthcare provider immediately if you experience:

• Consistently high or low glucose readings
• Symptoms of hyperglycemia or hypoglycemia
• Significant changes in glucose patterns
• Any diabetes-related emergency symptoms
• Discrepancies between DiagnoX and other glucose meters

Accuracy Limitations

• DiagnoX achieves 98.5% clinical accuracy under optimal conditions
• Factors like skin condition, temperature, and user technique may affect readings
• Comparative readings with traditional methods may be recommended
• Device calibration and maintenance affect accuracy

To ensure safe and effective use of DiagnoX, users must follow proper usage guidelines and accept certain responsibilities.

User Responsibilities

• Proper Operation: Follow all instructions and safety guidelines
• Regular Maintenance: Keep device clean and properly maintained
• Software Updates: Install recommended updates promptly
• Accurate Information: Provide truthful health information and profile data
• Healthcare Coordination: Share relevant data with healthcare providers
• Safety Compliance: Report adverse events or safety concerns

Prohibited Uses

• Using the device for anyone other than the registered user
• Modifying, reverse engineering, or tampering with hardware or software
• Using DiagnoX for commercial glucose testing services
• Sharing account credentials or allowing unauthorized access
• Using the device in ways not specified in user manuals
• Interfering with device security measures or data encryption

Device Care and Maintenance

• Clean the device according to provided instructions
• Store in appropriate environmental conditions
• Charge the device regularly to maintain battery health
• Protect from physical damage, moisture, and extreme temperatures
• Use only approved accessories and charging equipment

Data Accuracy and Quality

• Follow proper finger placement and measurement procedures
• Ensure hands are clean and dry before taking readings
• Report consistently unusual readings to support team
• Maintain accurate profile information and settings
• Log relevant health events and contextual information

Your privacy and data rights are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your Data Rights

• Ownership: You own your personal health data
• Access: Full access to view and export your data
• Control: Manage sharing preferences and data retention
• Portability: Export data in standard formats
• Deletion: Request account and data deletion

DiagnoX Intellectual Property

• DiagnoX technology, software, and algorithms are proprietary
• Trademarks, logos, and branding are protected intellectual property
• Patents protect our optical glucose sensing technology
• Users receive limited license for personal use only

Data Usage by DiagnoX

• Providing and improving our services
• Developing better algorithms and features
• Ensuring device safety and regulatory compliance
• Aggregate, anonymized research (with user consent)

Data Security

• End-to-end encryption for all health data
• HIPAA, GDPR, and SOC 2 compliance
• Regular security audits and penetration testing
• Incident response procedures for any security events

DiagnoX provides comprehensive warranties while maintaining appropriate limitations consistent with medical device regulations.

Product Warranties

• Hardware Warranty: 2 years from purchase date
• Software Support: Ongoing updates and bug fixes
• Accuracy Guarantee: Meets published clinical accuracy specifications
• Manufacturing Defects: Full replacement or repair
• Battery Performance: Maintains 80% capacity for 18 months

Warranty Exclusions

• Physical damage from misuse, accidents, or normal wear
• Damage from unauthorized modifications or repairs
• Water damage or exposure to extreme environmental conditions
• Software issues caused by unauthorized modifications
• Loss or theft of device

Service Warranties

• 99.5% uptime for cloud services (excluding scheduled maintenance)
• Data backup and recovery services
• Customer support response within 24 hours
• Mobile app compatibility with supported operating systems

Limitation of Liability

Medical Decisions: DiagnoX is not liable for medical outcomes based on user decisions. Users are responsible for consulting healthcare providers for medical guidance.

Maximum Liability: Our total liability for any claims is limited to the amount paid for DiagnoX products and services in the 12 months preceding the claim.

Consequential Damages: We are not liable for indirect, incidental, or consequential damages, including lost profits or business interruption.

Indemnification

• Users agree to indemnify DiagnoX against claims arising from misuse
• Protection applies to unauthorized modifications or violations of these Terms
• Excludes claims arising from product defects or our negligence

Either party may terminate this agreement under specific circumstances, with appropriate protections for user data.

User-Initiated Termination

• Users may delete their account at any time through the app
• Device can be deregistered and transferred to another user
• Data export is available before account deletion
• Warranty coverage continues for the original warranty period

DiagnoX-Initiated Termination

We may suspend or terminate accounts for:

• Violation of these Terms of Service
• Fraudulent activity or unauthorized access attempts
• Misuse of the device or services
• Non-payment of applicable fees (for premium services)
• Legal or regulatory requirements

Data Handling Upon Termination

• 30-day grace period to export data before permanent deletion
• Email notification before account termination
• Anonymized data may be retained for research purposes (with prior consent)
• Legal or regulatory data retention requirements will be honored

Effect of Termination

• Access to cloud services and data synchronization ends
• Device continues to function for local glucose monitoring
• Warranty and support services remain valid
• Previously shared data with healthcare providers remains accessible to them

We encourage resolution of disputes through direct communication, but formal procedures are available when needed.

Informal Resolution

• Contact customer support for service-related issues
• 30-day period for good faith resolution attempts
• Escalation to management for complex concerns
• Medical advisory board consultation for clinical disputes

Formal Dispute Resolution

• Mediation: Required before arbitration for claims over $10,000
• Arbitration: Binding arbitration for claims under $25,000
• Court Jurisdiction: Delaware courts for claims over $25,000
• Class Action Waiver: Individual claims only, no class actions

Governing Law

• Delaware state law governs these Terms
• Federal law applies for medical device regulations
• Local consumer protection laws may also apply
• International users subject to local data protection laws

Exceptions to Arbitration

• Small claims court matters (under $5,000)
• Intellectual property disputes
• Injunctive or equitable relief requests
• Regulatory or safety-related matters

Additional terms that apply to the interpretation and enforcement of this agreement.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Assignment

• Users may not assign their rights without our written consent
• DiagnoX may assign this agreement in connection with business transfers
• Device ownership may be transferred between users with proper procedures

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, governmental actions, or technical failures.

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the complete agreement between users and DiagnoX.

Language and Translation

• English version governs in case of translation discrepancies
• Translated versions provided for convenience only
• Legal notices will be provided in English

Contact Information

• General Inquiries: info@diagnox.com
• Legal Notices: legal@diagnox.com
• Support: support@diagnox.com
• Address: 123 Innovation Drive, Tech City, TC 12345